From request to resolution — fully tracked
Create tickets via admin entry, web forms, or WhatsApp. Every ticket gets a unique ID, SLA deadline, priority, and full lifecycle tracking from Open to Closed.
Active Tickets
14 ActiveMost service businesses still run on WhatsApp and spreadsheets
This leads to slow response times, missed service commitments, zero accountability, and frustrated customers.
ProTask — a Digital Operating System for service businesses
A cloud-based SaaS platform that consolidates all tickets, automates workflows, tracks your field team in real time, and delivers the analytics you need to run a tighter operation.
End-to-end service operations — in one platform
From the first ticket to final report — every part of your operations managed, automated, and measured.
Ticket Lifecycle Management
Create tickets via admin, web form, or WhatsApp. Every ticket flows through Open → Assigned → In Progress → Pending → Resolved → Closed, with full audit logs.
Learn more →Workflow Automation Engine
Auto-assign tickets based on technician skill tags, location, and workload. Set SLA rules, escalation triggers, follow-up reminders, and auto-closure logic.
Learn more →Real-Time Operations Dashboard
Live view of active tickets, technician status, SLA breach alerts, and workload distribution. Reassign or escalate from the same screen.
Learn more →Multi-Channel Notifications
Automated alerts via WhatsApp Business API, SMS, email, and push notifications — for ticket creation, assignments, status updates, and escalations.
Learn more →Analytics & Reporting
Daily operational reports, weekly performance summaries, SLA compliance, technician productivity, and resolution time trends. Export as PDF, Excel, or CSV.
Learn more →Role-Based Access Control
Separate access for Super Admin, Business Admin, and Technicians. Organization-level data isolation, JWT authentication, and full audit trails.
Learn more →Built for household repair services
From independent technicians to multi-city service centers — ProTask streamlines your daily appliance repairs, plumbing, and electrical jobs.
Washing Machine Repair
Manage service requests for front-load, top-load, and semi-automatic washing machines with assigned tech tracking.
Learn more →AC & Fan Servicing
Track seasonal AC maintenance, gas refilling, and ceiling fan repairs. Auto-assign the nearest available technician.
Learn more →Refrigerator Repair
Prioritize urgent cooling issues. Ensure technicians have the right compressor or thermostat parts before they arrive.
Learn more →Plumbing & Geysers
Route plumbing emergencies and geyser installations efficiently. Customers get real-time ETA tracking.
Learn more →Electrical Services
From short-circuits to full house wiring. Manage technician safety protocols and job sign-offs dynamically.
Learn more →TV & Electronics
Streamline pick-up, repair, and delivery for televisions, microwaves, and home entertainment systems.
Learn more →What's coming next
ProTask is actively being developed. Here's what's on the roadmap — and when to expect it.
AI-Powered Auto Assignment
Tickets automatically routed to the best-fit technician based on skill tags, geographic proximity, current workload, and SLA urgency.
GPS Technician Tracking
Optional live GPS tracking of field technicians directly in the admin dashboard — no third-party app required.
WhatsApp Chatbot Integration
Let customers submit and track tickets directly via WhatsApp. Auto-confirmation and status updates sent back without any manual intervention.
Customer Self-Service Portal
A lightweight web portal for customers to submit requests, track status, view invoices, and provide feedback — fully branded.
Simple, transparent pricing
Pay for what you need. No hidden fees, no surprise upgrades.
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